Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our expanding remote team based in Raleigh, NC. We offer a flexible, fully remote work environment, competitive compensation, and excellent career growth opportunities. If you excel at building relationships and resolving issues with empathy and efficiency, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Diagnose complex customer issues and provide accurate, timely solutions.
- Maintain detailed and accurate records of all interactions within our CRM system.
- Collaborate with cross-functional teams to escalate and resolve high-level customer escalations.
- Proactively identify trends in customer feedback to suggest improvements to products and services.
- Adhere to all company policies and service level agreements (SLAs).
- Contribute to a positive team culture through regular training and knowledge sharing sessions.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service or support roles (1+ years preferred).
- Strong written and verbal communication skills.
- Proficient in using computer software and CRM platforms.
- Ability to work independently in a remote environment with high self-discipline.
- Experience with ticketing systems (e.g., Zendesk, Salesforce) is a plus.