Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Raleigh, NC! We're urgently seeking empathetic professionals to deliver exceptional experiences for our tech clients. Enjoy competitive pay, comprehensive benefits, and full remote flexibility while making a tangible impact. If you thrive in dynamic environments and possess outstanding communication skills, apply today to become part of our innovative family!
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails with professionalism and patience
- Resolve customer inquiries regarding products, services, and billing using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify upsell opportunities to enhance customer loyalty
- Participate in ongoing training for product updates and skill development
Qualifications
- Minimum 2 years of customer service experience in a remote setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a home office environment
- High-speed internet connection and quiet workspace
- Flexibility to work occasional evenings/weekends as needed