Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting a exclusive hiring event for passionate individuals seeking part-time customer service opportunities across Raleigh, NC and Virginia. This role offers flexible scheduling, competitive pay, and comprehensive training to ensure your success. As a cornerstone of our client experience team, you'll be instrumental in delivering exceptional service that builds lasting customer relationships.
Why Join Us?
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training program
- Health benefits for part-time employees
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability to work evenings/weekends as needed