Job Description
Join CityConnect Call Centers in Boston, MA for immediate-start customer service roles with weekly pay! We're seeking energetic professionals to deliver exceptional support to diverse clients. Enjoy a vibrant downtown location, comprehensive paid training, and career advancement opportunities. No prior experience required – we invest in your success through continuous coaching and development programs.
What We Offer:
- Weekly paycheck (every Friday!)
- Comprehensive health/dental benefits
- Performance-based bonuses
- Free on-site parking
- Modern collaborative workspace
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads for complex escalations
- Adhere to PCI compliance standards
- Participate in monthly training workshops
Qualifications
- High school diploma or equivalent
- Minimum 45 WPM typing accuracy
- Strong active listening skills
- Ability to work flexible shifts (including weekends)
- Basic CRM proficiency (Salesforce experience preferred)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure