Job Description
Join our award-winning customer service team as a Remote Customer Service Representative and enjoy the flexibility of working from home while delivering exceptional support to clients across San Antonio, TX, and Florida. We provide comprehensive paid training to ensure your success in this rewarding role. As a key member of our support ecosystem, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction rates. No experience required – we invest in talent with growth potential!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours (including weekends)
- Proficiency with Microsoft Office and CRM tools
- Bilingual (English/Spanish) a plus