Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're seeking passionate remote Customer Service Representatives to deliver exceptional support from the comfort of your home in San Jose. This immediate-start opportunity offers competitive compensation, flexible scheduling, and comprehensive training to accelerate your career in tech support. As a trusted partner for Silicon Valley innovators, you'll be at the forefront of resolving customer inquiries while building meaningful relationships. Enjoy a supportive virtual environment with state-of-the-art tools and opportunities for advancement into specialized roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction targets
- Resolve technical issues for enterprise software clients using ticketing systems and knowledge bases
- Document interactions in CRM platforms with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex account problems
- Contribute to process improvements through feedback and performance metrics
- Maintain product expertise through continuous learning modules
Qualifications
- Minimum 2 years customer service experience with SaaS/tech products
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- High-speed home internet and quiet workspace environment
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification
- Spanish bilingual proficiency strongly preferred