Job Description
Join our dynamic remote team as a Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your San Jose home. Immediate start opportunity with competitive compensation, comprehensive training, and a flexible schedule. Be part of a company that values your growth while serving cutting-edge tech clients.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly KPIs including CSAT and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- 2+ years in customer service or technical support roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills in English
- High-speed home internet and quiet workspace
- Ability to work PST hours (9 AM - 6 PM)
- Experience with remote collaboration tools (Slack, Zoom)
- Strong problem-solving and conflict resolution abilities