Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in San Jose, CA! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy fully remote work with comprehensive paid training – no prior experience required! As a key member of our San Jose-based team, you'll resolve inquiries, build customer loyalty, and grow your career with industry-leading benefits.
Why NexusConnect? Flexible schedules, career advancement paths, and a supportive remote culture. We invest in your success through continuous learning and development opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or equivalent transferable skills
- Exceptional verbal/written communication and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to work independently in a remote environment
- Must have reliable high-speed internet and dedicated workspace