Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of innovation for clients across Tampa and Georgia! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional service in a flexible, home-based environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a company that prioritizes work-life balance. No commute required – just your dedication to customer satisfaction and a passion for problem-solving!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Support customers across Tampa, FL, and Georgia markets
Qualifications
- 1+ years customer service experience (remote preferred)
- Proficiency with CRM tools (Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent communication skills in English (bilingual a plus)
- High-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Positive attitude and resilience in high-pressure situations
- Background check and drug test required