Job Description
Join Tampa Connect Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our thriving Tampa-based community.
Why Work With Us?
- Industry-leading training and career growth opportunities
- Health, dental, and vision insurance (after 60 days)
- 401(k) with company match
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with support teams on complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Spanish bilingualism (highly desirable)