Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and transform how customers experience support from the comfort of your home! We're seeking passionate individuals to deliver exceptional service across Tampa, FL and Georgia through our virtual platform. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment designed for modern professionals. As a key member of our award-winning team, you'll drive customer satisfaction while advancing your career in a rapidly growing industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95%+ accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs including CSAT scores, resolution times, and first-contact resolution
- Identify upsell opportunities based on customer needs
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote/digital environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Positive attitude with proven problem-solving abilities