Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Oklahoma City! We're urgently seeking empathetic professionals to deliver exceptional experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. No commute, no office politics – just pure customer satisfaction! Apply today to start your remote career journey with us.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for response time and resolution rate
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance skills
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Type 45+ WPM with 98% accuracy
- High-speed internet connection and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent experience required
- Spanish fluency a significant plus