Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and experience the freedom of working from home with weekly pay! We're seeking compassionate professionals to deliver exceptional support to our Ohio and Pennsylvania clients. Enjoy a flexible schedule while making a real impact in your community. Our comprehensive training and supportive team environment ensure your success from day one. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Ohio and Pennsylvania clients
- Resolve customer inquiries with empathy and efficiency using CRM tools
- Process transactions and maintain accurate client documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or remote setting
- Strong communication skills and problem-solving abilities
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Authorization to work in the US (Ohio/PA residents encouraged)
- Ability to work flexible shifts including evenings/weekends