Job Description
Immediate Start! Join Oakland's fastest-growing call center team today!
We're urgently hiring motivated Customer Service Representatives to join our dynamic Oakland headquarters. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Help us deliver exceptional service while building your future in the heart of California's tech hub.
Open to both experienced professionals and career changers with strong communication skills.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, troubleshoot issues, and process transactions efficiently
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to share best practices and improve service standards
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving abilities with customer-focused mindset
- Basic computer proficiency with MS Office applications
- Reliable attendance and punctuality required