Job Description
Join our dynamic call center team and deliver exceptional customer experiences! We're seeking motivated Weekend Shift Representatives to support clients across Kansas City and Illinois. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a collaborative environment that values your growth and rewards your dedication.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Proficient with Windows OS and typing (35+ WPM)
- Must pass background check and drug screen