Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from home while representing our Raleigh-based tech brand. Enjoy a flexible schedule, comprehensive benefits, and the opportunity to grow your career in a dynamic remote environment. If you're passionate about problem-solving and thrive in virtual settings, this is your chance to make a real impact!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including response time and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed