Job Description
Join Virginia Connect Solutions as a Customer Service Representative and launch your career in one of Virginia's fastest-growing industries! We're seeking passionate individuals to deliver exceptional support to our local clients. No experience required – we provide comprehensive paid training! This is your chance to develop professional skills while working in a dynamic, supportive environment. Our Richmond-based team offers competitive benefits, career advancement opportunities, and a culture that values your growth.
As a key member of our customer success team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with Virginia residents. We invest in our people through ongoing development programs and performance-based incentives. If you're a motivated communicator ready to start your professional journey in customer service, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues when needed
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in continuous training sessions to enhance product knowledge
- Identify opportunities to improve customer experiences and service workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Exceptional problem-solving abilities and patience
- Ability to work flexible hours including occasional weekends
- Positive attitude and commitment to customer-centric values
- Previous customer service experience is a plus but not required
- Must pass background check and pre-employment assessment