Job Description
Start Your Career with Paid Training in Sacramento, CA
Are you looking for a stable, rewarding career with no prior experience required? Apex Connect Solutions is currently hiring dedicated Customer Service Representatives to join our thriving team. We pride ourselves on providing exceptional support to our clients and are looking for motivated individuals to help us maintain that standard.
Why You’ll Love Working With Us:
- Comprehensive Paid Training: Don't worry if you're new to the industry. We offer a paid training program to equip you with the skills you need to succeed.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour, plus performance bonuses.
- Benefits Package: Access to medical, dental, and vision insurance after your 90-day probationary period.
- Growth Opportunities: We are a growing company with clear pathways for internal advancement.
- Supportive Environment: Work alongside a team that values communication, respect, and hard work.
Responsibilities
- Answer incoming customer calls and emails professionally and efficiently.
- Resolve customer inquiries, complaints, and technical issues with empathy.
- Accurately process orders, returns, and account information.
- Document all customer interactions in our CRM system.
- Identify opportunities to cross-sell products and services.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and a quiet workspace (if remote).
- Must pass a background check and drug screen.