Job Description
Join our award-winning customer experience team in the heart of San Francisco! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. As a Customer Service Representative, you'll be the face of our brand, transforming every interaction into a positive experience. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a collaborative environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer journeys
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends and holidays
- Proven track record of meeting/exceeding service targets