Job Description
Join our award-winning team in San Jose as a Full-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in California's tech hub. No prior experience required – we invest in your success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for satisfaction and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Previous customer service experience preferred
- Must pass background check and drug screening