Job Description
Join our award-winning team as a Customer Service Representative in sunny San Jose! We're seeking passionate individuals to deliver exceptional support while enjoying competitive pay and comprehensive benefits. As a key member of our support division, you'll be the voice of our brand, helping customers resolve inquiries with empathy and expertise. Paid training provided! No prior experience required – we'll equip you with all tools needed to succeed. Enjoy a modern workplace with flexible scheduling, career growth opportunities, and a collaborative culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience or willingness to learn through paid training
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and patience in high-pressure situations
- Proficient with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including weekends and holidays
- Valid US work authorization required
- Must pass background check and drug screening