Job Description
Are you passionate about connecting with people and solving problems? Apex Support Solutions is seeking a motivated Customer Service Representative to join our growing team in San Jose, California.
As a key member of our support team, you will be the face of our company, helping clients navigate their needs with patience and expertise. We are proud to offer comprehensive, paid training to all new hires, ensuring you are fully equipped to provide top-tier service.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Paid Training: No prior experience required; we train you from day one.
- Full-Time Hours: Stable work schedule with benefits eligibility.
We are looking for individuals who thrive in a collaborative environment and are eager to build a long-term career.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with product information, troubleshooting, and order status updates.
- Document customer interactions and feedback accurately in our internal CRM systems.
- Collaborate with team leads and sales departments to ensure customer satisfaction.
- Identify and escalate complex issues to management for resolution.
- Maintain a high level of product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and basic software applications.
- A positive attitude and the ability to remain calm under pressure.
- Reliable transportation (required for in-person training sessions).