Job Description
We are urgently hiring a Customer Service Representative in San Jose, CA! Join our elite support team and start your career journey with an immediate start. We are looking for passionate individuals who excel in communication and problem-solving.
At Apex Global Solutions, we pride ourselves on delivering exceptional support to our clients. As a key member of our team, you will handle high-volume inquiries, resolve issues efficiently, and ensure customer satisfaction. We offer a modern work environment, competitive pay, and opportunities for rapid career advancement.
Why Join Us?
- Immediate start available.
- Competitive hourly wage ($18 - $25/hr).
- Comprehensive training provided.
- Health and dental benefits.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Enter accurate data into the CRM system and maintain detailed records of all interactions.
- Provide detailed product and service information to customers and answer technical questions.
- Identify upsell opportunities and promote new services to existing clients.
- Collaborate with the team to improve service protocols and resolve recurring issues.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or retail is highly preferred.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office and CRM software.
- Ability to multitask in a fast-paced, high-pressure environment.
- Must be available for flexible shifts, including evenings and weekends.
- Valid driver's license and reliable transportation (optional for remote hybrid roles).