Job Description
Are you looking for a job that fits your lifestyle? Apex Logistics Solutions is seeking a dynamic Customer Service Representative to join our growing team in Orlando. We pride ourselves on delivering top-tier support, and we need passionate individuals to help us maintain our high standards.
Why Choose Us?
- Flexible Schedule: Enjoy a balanced life with reliable weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within a stable organization.
We are looking for individuals who are detail-oriented, empathetic, and ready to make a difference. If you are based in the Orlando area and want a rewarding part-time role, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts.
- Manage and resolve customer inquiries regarding orders, tracking, and returns efficiently.
- Document all interactions accurately in the CRM system.
- Collaborate with the logistics team to ensure timely processing of requests.
- Identify and escalate complex issues to senior management when necessary.
- Assist in training new hires on weekend procedures and software tools.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and some holidays.
- Basic computer proficiency and typing speed.