Job Description
Join our award-winning team at Premier Retail Solutions as a Customer Service Specialist on our weekend shift! We're seeking energetic professionals to deliver exceptional support while enjoying flexible scheduling and competitive benefits. This full-time role offers a unique work-life balance with weekends off during weekdays, perfect for those seeking stability with adaptable hours.
Our Houston-based team thrives on innovation and customer satisfaction. You'll be part of a supportive environment where your contributions directly impact our success. We offer comprehensive training, career advancement opportunities, and a vibrant company culture that values work-life integration.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health benefits (day 1)
- 401(k) with company match
- Paid time off + holidays
- Tuition reimbursement program
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools and problem-solving frameworks
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and documentation
- Contribute to process improvement initiatives to enhance customer experience
- Participate in weekend team meetings and training sessions
- Uphold company standards for quality and compliance
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently and as part of a team
- Strong organizational skills with attention to detail
- Flexible schedule availability (weekends required)
- High school diploma or equivalent; bachelor's degree preferred