Job Description
Join our award-winning customer service team in sunny Tampa! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional experiences to our global clientele. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture. Our Tampa hub offers modern amenities, flexible scheduling, and career growth opportunities. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing product training and process improvements
- Maintain positive team environment through knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing (40+ WPM)
- Positive attitude and resilience under pressure