Job Description
Join our dynamic team at Global Solutions Inc. for an exclusive Customer Service Representative hiring event in Tampa! We're seeking passionate individuals to deliver exceptional customer experiences while growing their careers in a supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Event Details: May 20, 2024 | 10 AM - 3 PM | 456 Bayshore Blvd, Suite 100. Walk-ins welcome! Bring your resume and enthusiasm.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Document interactions accurately in Salesforce and maintain detailed records
- Meet performance metrics for call handling time and customer satisfaction
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a B2C environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and problem-solving skills
- Ability to multitask in a fast-paced, metrics-driven setting
- Strong computer literacy with Microsoft Office Suite
- Positive attitude with proven ability to de-escalate tense situations