Job Description
Are you a people-person looking for an exciting career opportunity? Apex Support Solutions is currently hiring Customer Service Representatives in Tampa, FL with immediate start availability.
We are looking for dedicated individuals to join our growing team and provide top-tier support to our valued clients. This is a fantastic opportunity to join a stable, fast-growing company with excellent benefits.
Why Apply?
- Immediate Start: Don't wait – get started today!
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Professional Environment: Work in a modern, collaborative office in Tampa.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and account updates accurately using CRM software.
- Maintain detailed and up-to-date customer records in the internal database.
- Collaborate with team members and management to improve service protocols.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or a related field preferred.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be authorized to work in the United States.