Job Description
Join Tampa Connect Solutions, a leading local customer experience provider, at our exclusive Hiring Event! We're seeking passionate individuals to join our dynamic call center team and deliver exceptional service to Tampa's vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 123 Harbor Island Drive, Tampa, FL 33701
🎁 On-the-spot interviews & same-day offers available!
As a Customer Service Representative, you'll be the voice of Tampa Connect Solutions, resolving inquiries with professionalism and empathy while contributing to our mission of enhancing local customer relationships.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues and improve processes
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with Windows OS and CRM software (training provided)
- Ability to type 35+ WPM with high accuracy
- Flexibility to work evenings/weekends based on business needs