Job Description
Join our award-winning call center team in Boston! We're urgently hiring motivated Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience necessary—full training provided!
What We Offer:
- Starting pay: $18-$24/hr + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown Boston location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions using CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team on process improvements
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Boston
- Flexible availability (evenings/weekends required)