Job Description
Join our award-winning customer service team in Indianapolis! We're urgently seeking passionate individuals to deliver exceptional support experiences. As a key ambassador of our brand, you'll resolve inquiries with empathy and efficiency while driving customer loyalty. Enjoy competitive pay, comprehensive training, and a supportive work environment with growth opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Collaborate with technical teams to resolve systemic issues
- Meet daily performance metrics including handle time and first-contact resolution
- Participate in ongoing product training to maintain knowledge accuracy
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear diction and active listening
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons