Job Description
Join our award-winning support team in Jacksonville and launch your career in customer excellence! We're seeking passionate individuals to deliver world-class service to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic work environment where your contributions directly impact customer satisfaction. No experience required—bring your positive attitude and we'll equip you with the skills to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve technical issues, billing concerns, and product inquiries
- Document interactions accurately in CRM systems with precision
- Collaborate with specialists to escalate complex cases
- Maintain performance metrics including CSAT and resolution rates
- Proactively identify process improvement opportunities
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including evenings/weekends
- Passion for creating positive customer experiences