Job Description
Join our award-winning team at CustomerFirst Solutions! We're urgently hiring passionate Customer Service Representatives for our Austin and New York locations. As a key member of our support family, you'll transform customer experiences with empathy and expertise. Our comprehensive training program ensures you'll thrive in a dynamic, fast-paced environment. Enjoy competitive benefits, flexible scheduling options, and opportunities for career growth. Don't miss our exclusive hiring event – secure your spot today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed key performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer loyalty
- Participate in continuous improvement initiatives
- Maintain deep product knowledge across service offerings
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends required)
- High school diploma or equivalent; bachelor's preferred