Job Description
Immediate Start! Urgent Hiring in Colorado Springs!
Join our dynamic team at Peak Support Solutions as a Customer Service Representative and become the voice of our valued clients. We're seeking passionate individuals to deliver exceptional service experiences in a fast-paced, rewarding environment. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of Colorado's most vibrant cities. Apply today and start your career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using CRM tools while maintaining service quality standards
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions accurately in customer databases
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in BPO or retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Passion for exceeding customer expectations