Job Description
Immediate Start! Join Our Award-Winning Team in Colorado Springs!
Peak Solutions Group is urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our clients. This is a fantastic opportunity to launch or advance your career in a dynamic, supportive environment with rapid growth potential. We offer competitive pay, comprehensive benefits, and a commitment to your professional development. If you're a motivated individual with excellent communication skills and a customer-first mindset, we want to hear from you today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for quality, efficiency, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities to contribute to revenue growth
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening