Job Description
Join our award-winning call center team in Albuquerque, NM! We're urgently hiring motivated individuals for full-time Customer Service Representative positions with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, benefits, and a supportive team environment. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, quality scores)
- Collaborate with team to improve service efficiency
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Ability to type 30+ WPM
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and resilience
- Must pass background check