Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're urgently hiring passionate Customer Service Representatives in New York City to deliver world-class support to our diverse client base. This is your chance to launch a rewarding career in a dynamic, growth-oriented environment with competitive benefits and advancement opportunities.
As a key member of our support ecosystem, you'll be instrumental in building lasting client relationships while resolving complex inquiries with empathy and efficiency. Our team culture thrives on collaboration, recognition, and continuous learning – making this an ideal role for career-driven professionals.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve escalations within SLA timelines
- Document all interactions accurately in our CRM system for compliance
- Contribute to process improvement initiatives to enhance service quality
- Maintain product knowledge certifications through ongoing training
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with calm demeanor under pressure
- Associate degree or equivalent professional certification
- Availability to work flexible shifts including weekends
- Fluency in English and Spanish (bilingual preferred)