Job Description
Join our dynamic team at Apex Solutions Inc. as a Customer Service Representative in Portland, OR! We're urgently hiring passionate individuals to deliver exceptional customer experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Help us maintain our reputation for excellence while advancing your career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution time
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Strong attention to detail and organizational skills
- Positive attitude with conflict resolution expertise