Job Description
Join our award-winning customer service team in Atlanta! We're urgently hiring passionate representatives to deliver exceptional support experiences. This full-time position offers competitive pay, comprehensive benefits, and rapid advancement opportunities. Our hiring event provides immediate interviews for qualified candidates—apply now to secure your spot!
Why Elite Support Solutions?
- Industry-leading compensation package
- Flexible scheduling options
- Free professional development training
- Modern downtown workspace with wellness amenities
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications
- Document interactions in CRM system with precision
- Collaborate with technical team for complex issue escalation
- Meet/exceed performance metrics (CSAT, resolution rates)
- Proactively identify upsell opportunities
- Participate in monthly quality assurance reviews
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Spanish fluency strongly preferred
- High school diploma required; college degree a plus
- Pass background check and drug screen