Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our valued clients! We're urgently hiring motivated professionals to deliver exceptional support experiences in Sacramento. This immediate-start position offers competitive compensation, comprehensive training, and growth opportunities in a fast-paced environment. If you thrive on problem-solving and building customer relationships, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure