Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our San Francisco community! We're hiring immediately with comprehensive paid training to launch your career in customer excellence. This role offers direct impact on customer satisfaction while working in a dynamic, supportive environment. Enjoy competitive compensation, growth opportunities, and the chance to represent a company invested in your success. No prior experience required – just a passion for helping others and a commitment to delivering exceptional service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using our proprietary CRM system and knowledge base
- Document interactions accurately and maintain detailed case records for quality assurance
- Collaborate with cross-functional teams to resolve complex issues and improve service protocols
- Meet and exceed key performance metrics including CSAT scores and resolution rates
- Actively participate in ongoing training sessions to enhance product knowledge and soft skills
- Identify opportunities to improve customer experience and provide feedback to leadership
Qualifications
- High school diploma or equivalent; associate degree preferred
- Resident of San Francisco or willing to relocate immediately
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and customer service software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends and holidays
- Passion for community-focused service and local business engagement
- Must pass background check and drug screening upon hire