Job Description
Join TechConnect Solutions' dynamic customer experience team as a Chat Support Specialist! We're seeking tech-savvy communicators to provide real-time assistance via our digital platforms. This full-time role offers immediate placement in Austin's thriving tech scene, where you'll resolve inquiries, build customer loyalty, and drive satisfaction through seamless chat interactions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a collaborative environment.
Responsibilities
- Deliver real-time chat support for product inquiries, technical troubleshooting, and account management
- Maintain accurate customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify opportunities to enhance customer experience
- Adhere to SLAs and quality assurance standards
- Train on proprietary tools and emerging technologies
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Strong problem-solving and conflict resolution skills
- Must be available for flexible shifts including weekends