Job Description
Immediate Start! Join Our Dynamic Oakland Call Center Team!
ConnectCall Solutions is urgently seeking motivated Customer Service Representatives to join our award-winning team in Oakland, CA. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. We're hiring immediately for full-time positions with flexible schedules.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and deliver exceptional service to our diverse client base. No prior call center experience required – we provide paid training!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- 401(k) with company match
- Paid time off and holidays
- Career advancement programs
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Must pass background check/drug screen
- Flexible availability (weekends/evenings required)