Job Description
Urgent Hiring: Customer Service Representatives Needed in San Antonio, TX!
Join our dynamic team as a Customer Service Representative and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences for our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
What We Offer:
- Full paid training program (no experience required!)
- Competitive hourly rate with performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and flexible scheduling
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (call times, resolution rates)
- Participate in ongoing training and development
- Identify process improvements for better customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficient in basic computer applications
- Previous customer service experience a plus
- Ability to work flexible shifts (including weekends)
- Positive attitude and team-oriented mindset
- Must pass background check and drug screen