Job Description
Join ConnectOhio Solutions as a Part-Time Call Center Representative and launch your customer service career immediately! We're seeking energetic individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, paid training, and a collaborative environment. Perfect for students, career changers, or those seeking supplemental income. Start earning in as little as 5 days with our streamlined onboarding process. Apply today and become part of Ohio's leading customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in client databases for quality assurance
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to share best practices and maintain service consistency
- Participate in ongoing training to enhance product knowledge and communication skills
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service or call center experience preferred
- Strong verbal communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Exceptional problem-solving and conflict resolution abilities
- Reliable transportation for on-site training sessions
- Flexible availability including evenings and weekends
- Basic computer proficiency with typing speed of 35+ WPM