Job Description
Join NexaConnect Solutions as a Weekend Customer Service Representative and deliver exceptional experiences for our Phoenix-based clients while supporting remote teams in New York! This hybrid role combines in-office collaboration in our vibrant Phoenix hub with flexible remote work options for qualified New York residents. We're seeking empathetic professionals to handle weekend shifts (Saturday/Sunday) and resolve customer inquiries with precision and care.
What You'll Love:
- Competitive hourly pay ($18-$24) plus performance incentives
- Hyework model: Phoenix office collaboration + remote NY flexibility
- Comprehensive training and career advancement opportunities
- Modern downtown Phoenix workspace with commuter benefits
- Full benefits package including health/dental/vision
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot technical issues for Phoenix-area clients
- Collaborate with remote NY teams using CRM systems (Salesforce experience a plus)
- Document interactions and maintain accurate client records
- Meet/exceed KPIs for response time and resolution efficiency
- Participate in weekend team huddles and training sessions
- Identify process improvements and contribute to team knowledge base
Qualifications
- 1+ years customer service experience in high-volume environments
- Ability to work flexible weekend schedule (Sat/Sun 8am-6pm)
- Strong problem-solving skills with attention to detail
- Proficient in CRM tools and Microsoft Office Suite
- Clear communication skills (written/spoken)
- For remote positions: NY residency and reliable high-speed internet
- Ability to pass background check and drug screening
- Spanish bilingualism preferred but not required