Job Description
Join our award-winning team as a Customer Service Representative in Tampa, FL! We're urgently hiring motivated individuals with exceptional communication skills to deliver world-class support. Enjoy comprehensive paid training, career advancement opportunities, and a dynamic team environment. Perfect for those seeking stability and growth in a customer-centric role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Passion for delivering exceptional customer experiences