Job Description
Join our dynamic team at Fort Worth Customer Solutions Inc. as a Local Customer Service Representative! We're urgently hiring for immediate full-time positions with competitive benefits and growth opportunities. Our hiring event on October 15th offers on-the-spot interviews for qualified candidates. Help us deliver exceptional customer experiences while building a rewarding career in Fort Worth's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns using company protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficiency with CRM software (Salesforce experience a major plus)
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal/written communication and active listening skills
- Ability to work flexible shifts including evenings/weekends as needed
- Must pass background check and drug screening