Job Description
We're urgently hiring passionate Customer Service Representatives to join our dynamic team in Baltimore, MD! As a key member of our support hub, you'll deliver exceptional service to clients across the US and California. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is prioritized. Immediate start available – apply today to begin your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Continuously update product knowledge to provide accurate solutions
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional communication skills with clear phone/email etiquette
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; college degree a plus