Job Description
Join our award-winning team in Cleveland! We're urgently hiring Customer Service Representatives for immediate start positions.
Cleveland Solutions Group is seeking empathetic and motivated individuals to join our dynamic support team. This is your opportunity to make a real impact while developing valuable career skills in a fast-paced environment. We offer comprehensive training, flexible scheduling options, and a supportive team culture focused on professional growth.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Clear career advancement path
- Modern downtown Cleveland office with free parking
Responsibilities
- Handle 80+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity metrics
- Participate in ongoing product training sessions
- Maintain 95% customer satisfaction rating
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- High school diploma or equivalent required
- Previous CRM experience preferred (Salesforce)
- Must pass criminal background check